This Privacy Policy explains how Triston Outsourcing (TTOS) (“TTOS”, “we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you visit our website, contact us, or use our services. We are committed to handling your information responsibly and transparently. By using our website or engaging our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, email address, phone number, company name, job title, and any information you submit through forms, emails, calls, messages, or project discussions.

We may also collect limited technical information when you access our website, such as your IP address, device type, browser type, operating system, pages viewed, and approximate location derived from IP. This information is generally collected through cookies and similar technologies to help us improve website performance and user experience.

2. How We Use Your Information

TTOS uses your information for legitimate business purposes, including:

• Responding to enquiries and providing quotations, proposals, or requested information
• Delivering contracted services and communicating about project scope, timelines, and deliverables
• Managing client accounts, invoices, payments, and administrative records
• Improving our website, service quality, and internal processes
• Sending service-related notices and updates relevant to your engagement with TTOS
• Marketing communications (only where permitted or where you have opted in, and you may opt out at any time)
• Maintaining security, preventing fraud, and protecting TTOS and our clients

3. Legal Basis & Compliance

We process personal information based on one or more of the following: your consent, performance of a contract, compliance with legal obligations, and our legitimate interests (such as improving services, maintaining security, and responding to enquiries).

Where applicable, TTOS aims to comply with relevant data protection requirements, including Malaysia’s Personal Data Protection Act 2010 (PDPA) and other applicable regulations depending on your location and the nature of the engagement.

4. Sharing & Disclosure of Information

TTOS does not sell your personal information. We may share your information only when necessary to provide services or to operate our business, including with:

• Service providers and subcontractors who support delivery (e.g., hosting, analytics, collaboration tools)
• Payment processors and financial institutions for billing and payment verification
• Professional advisers (e.g., auditors, legal or tax advisers) where required
• Authorities or regulators when required by law, court order, or to protect rights and safety

When we use third-party providers, we take reasonable steps to ensure they handle data securely and only for the purposes required to support TTOS.

5. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to enhance site functionality, understand traffic patterns, and improve user experience. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

6. Data Security

We implement reasonable technical and organisational safeguards designed to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure. However, no method of transmission or storage is completely secure. You acknowledge that online transmission of information carries inherent risk.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, to comply with legal and accounting requirements, to resolve disputes, and to enforce agreements. When information is no longer required, we will take reasonable steps to delete or anonymise it.

8. Your Rights & Choices

Depending on applicable laws, you may have the right to request access to, correction of, or deletion of your personal information, and to withdraw consent where processing is based on consent. You may also opt out of marketing communications at any time by using the unsubscribe link (if provided) or by contacting us directly.

9. International Transfers

TTOS operates in Malaysia and may work with clients and service providers globally. Your information may be processed or stored in locations outside your country, depending on the tools and providers used. Where such transfers occur, we take reasonable steps to ensure appropriate safeguards are in place.

10. Third-Party Links

Our website may contain links to third-party websites or platforms. TTOS is not responsible for the privacy practices or content of third parties. We encourage you to review the privacy policies of any external sites you visit.

11. Children’s Privacy

Our website and services are not intended for children under the age of 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take appropriate steps to remove it.

12. Changes to This Privacy Policy

TTOS may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on this page, with the “Last updated” date revised accordingly. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Policy.

13. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or how TTOS handles personal information, please contact:
Triston Outsourcing (TTOS)
Email: hello@ttos.com.my
Phone: +60 3-6413 4331