These Terms and Conditions (“Terms”) govern your access to and use of the website, services, and any related products provided by Triston Outsourcing (TTOS) (“TTOS”, “we”, “our”, or “us”). By accessing our website, engaging our services, or communicating with us in any form, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

1. Scope of Services

TTOS provides professional digital services including, but not limited to: web development, mobile and application development, IT business consultation, UI/UX design and consultation, and digital marketing services. The exact scope, deliverables, timelines, and fees for each engagement will be defined in a separate proposal, quotation, statement of work, or written agreement agreed upon by both parties.

2. Engagement & Acceptance

A service engagement with TTOS is considered confirmed once a written acceptance, signed agreement, email confirmation, or payment (full or partial) has been received. Any changes to the agreed scope after acceptance may result in revised timelines and additional fees.

3. Fees & Payment Terms

All fees are quoted in the agreed currency unless stated otherwise. Payments must be made in accordance with the payment schedule specified in the quotation or agreement. TTOS reserves the right to suspend work, withhold deliverables, or terminate services in the event of overdue or unpaid invoices.

Unless explicitly stated, all fees are non-refundable once work has commenced. Third-party costs such as hosting, software licenses, advertising spend, or platform subscriptions are not included unless clearly specified.

4. Client Responsibilities

Clients agree to provide timely access to information, materials, approvals, and feedback necessary for TTOS to perform the services. Delays in providing required inputs may impact delivery timelines and do not constitute a breach by TTOS.

5. Intellectual Property

Unless otherwise agreed in writing, all intellectual property rights for final deliverables will transfer to the client only after full payment has been received. TTOS retains the right to display completed work (excluding confidential information) in its portfolio, website, presentations, and marketing materials.

Any pre-existing tools, frameworks, templates, methodologies, or proprietary assets used by TTOS remain the sole property of TTOS.

6. Confidentiality

Both parties agree to treat all non-public, confidential, or proprietary information exchanged during the engagement as strictly confidential. Such information shall not be disclosed to third parties without prior written consent, except where required by law.

7. Limitation of Liability

To the maximum extent permitted by law, TTOS shall not be liable for any indirect, incidental, special, or consequential damages, including loss of revenue, loss of data, or business interruption arising from the use of our services. TTOS’s total liability shall not exceed the total fees paid by the client for the specific service giving rise to the claim.

8. Warranties & Disclaimers

TTOS provides services on a professional, best-effort basis. While we aim to deliver high-quality outcomes, we do not guarantee specific business results such as revenue growth, conversion rates, search engine rankings, or advertising performance.

9. Termination

Either party may terminate an engagement by providing written notice, subject to the terms outlined in the applicable agreement. Upon termination, the client remains responsible for all work completed and expenses incurred up to the termination date.

10. Third-Party Services

TTOS may recommend or integrate third-party platforms, tools, or services. TTOS is not responsible for the performance, availability, or policies of third-party providers. Use of such services is subject to the respective third-party terms and conditions.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to conflict of law principles. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Malaysia.

12. Amendments

TTOS reserves the right to update or modify these Terms at any time. Any changes will be effective immediately upon publication on our website. Continued use of our services constitutes acceptance of the updated Terms.

13. Contact Information

For questions regarding these Terms and Conditions, please contact:
Triston Outsourcing (TTOS)
Email: hello@ttos.com.my
Phone: +60 3-6413 4331